Help
How can we help?
We all need a helping hand from time to time. Get help with your hosting in whatever way suits you.
Knowledge baseOver 150 searchable guides for every part of your hosting account, written in-house and updated regularly.Browse guides
Open a ticketLogged in your account for future reference. We reply in under 30 minutes during office hours, with out-of-hours support too.Send a help request
Email usPrefer email? Write to help@netweaver.uk and it’ll reach the same team.help@netweaver.uk
Common questions
Can’t see your question? Browse the knowledge base.
Moving my website to NetWeaver
Our team will transfer your site free of charge at a time to suit you, then let you know when it’s safe to close your old account. Request a migration.
Transferring a domain name to NetWeaver
For .uk domains, change the IPS tag to NETWEAVER at your current registrar; there’s no charge. Other domains need unlocking and an authorisation code, and usually take 5 to 7 days. Read the full guide.
When will I get a reply to my ticket?
In under 30 minutes during office hours. Out-of-hours support is available too.
Where is my data stored?
On our servers in Coventry and London, so it stays in the UK.